IT requirements, guidance and support [Updated - 23 September]

2020/21 will see an increased reliance on technology to support all aspects of teaching and learning.  It is important that you are aware of our technology requirements and how you can access help.

You can find recommendations for IT equipment and software on the Information Services (IS) website here.  This includes support if you do not have this equipment or cannot afford it.

You can find more information on digital tools for learning and study here.  This includes information on our two most-used digital meeting tools: Blackboard Collaborate and Microsoft Teams.

IT support

If you experience any problems with the University's IT Services, the first thing to do is to check if this problem is due to a known service issue.  You can do this by checking the IS Helpline Alerts Twitter feed here.

If your issue is not already listed in this Twitter feed, or on the more detailed IS Status and alerts webpage, then you will need to report it through EdHelp.  A link to the IT help section of EdHelp can be found here.